The iPhone 5 has been yet another triumph for Apple and continues to
sell in massive numbers following its release in September last year.
Apple products have customarily performed well in consumer satisfaction
ratings but this time around it seems iPhone 5 customers may not be as
pleased with their device as previously. We have news that the iPhone 5
was recently beaten by four Android phones in a US customer
satisfaction survey.
A massive survey across six countries involving more than 300,000
participants has been conducted for customer satisfaction and also
categorized by country. The U.S survey was conducted by OnDevice
Research, with 92,825 mobile users participating. The Motorola Atrix HD came top of the survey with a satisfaction rating of 8.57 while the Motorola Droid RAZR M was second on 8.5.
This will be music to the ears to Motorola having claimed both first
and second position in the ratings. In third place was the HTC Rezound
4G with a rating of 8.32 and next was the Samsung Galaxy Note 2 on 8.26.
The iPhone 5
is eventually spotted in fifth place with a rating of 8.23 and it may
or may not be a surprise to you that the Samsung Galaxy S3 didn’t make
it into the top five in the US.
Meanwhile a similar survey in the UK showed more customers were satisfied with the iPhone 5. This time over 50,000 UK mobile phone users participated in the survey and it was the HTC One X
that scored the highest satisfaction rating with 8.4. Here though the
iPhone 5 reached second spot on 8.21. The remaining three spots in the
top five were taken by Samsung smartphones, the Galaxy Note 2, Galaxy S3
Mini and Galaxy S3 with ratings of 8.18, 8.18 and 8.09 respectively.
However Apple did come out better in the US when looking at overall
mobile device satisfaction, where the company came out top above Google,
Motorola, HTC, Nokia and Sony in that order. Samsung will be drowning
its sorrows though as it languishes right at the bottom although this is
rather a surprise to us and may be to many of you too. Another
interesting thing to note is that in the US the top five devices all
offer 4G connectivity, while this is so far only available on EE in the
UK.
We’d like to ask readers what they think of the results of this
survey. Are you surprised that the iPhone 5 only makes fifth place in
the US? Maybe you find it odd that although the iPhone 5 reached fifth
position for satisfaction, Apple still came top in satisfaction for
mobile devices overall? If you’re a Galaxy S3 owner perhaps you’re
shocked that your phone didn’t do better? Let us know with your
comments.
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